Data Center Customer Operations II

Who are we

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers communities and society. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

ポジション概要

世界最大級のデータセンターを運営する当社でITインフラの根幹を支える重要なポジションです

お客様のビジネスを支える**現場のプロフェッショナルとしてデータセンター内での物理的なネットワークインフラ作業**を中心にご担当いただきます

IT業界やデータセンターでの経験は不問

入社後は研修やOJTを通じて基礎から丁寧に学べる環境が整っていますので未経験の方も安心してスタートできます

主な業務内容

以下のようなシンプルかつ手順が明確な業務から担当していただきます

データセンター内でのお客様向け代行作業

機器の運搬ラックへの搭載

ネットワーク機器のケーブリング配線作業

目視確認チェック作業

お客様の入館対応手続きご案内

作業報告書などの簡単な書類作成

プログラミングやソフトウェア開発専門的なIT知識は不要です

作業手順書マニュアル完備先輩社員が常にサポートします

この仕事の魅力

未経験からITインフラ業界にチャレンジできる

世界トップクラスのデータセンターで社会インフラを支えるやりがい

手を動かす仕事が中心で成果が目に見えて分かる

英語を使う実務経験を積めるグローバル環境

シフト勤務月約16日勤務でオンオフのバランスがとりやすい

IT業界への入口として将来のキャリアの幅が広がる

応募資格

必須条件

日本語での円滑なコミュニケーションスキルJLPT N1相当

ビジネスシーンでの英語使用経験読み書き会話いずれかでOK

社会人経験1年以上業界職種不問

体力を使った仕事に抵抗がない方

業務の半分以上が立ち仕事機器運搬などです

外国籍の方は技術人文知識国際業務ビザを保有していること

IT業界未経験者第二新卒の方も歓迎

文系出身異業種からのキャリアチェンジ歓迎

歓迎条件

サポートセンターでのオペレーション経験

営業接客サービス業の経験

お客様対応スキルを活かせます

IT業界での業務経験

ヘルプデスクインフラ運用保守など 必須ではありません

勤務地

東京都内の自社データセンター

勤務時間

シフト勤務月16日前後

8:0020:30

20:008:30

休日休暇

年次有給休暇初年度最大12日

病気休暇

忌引休暇

産前産後休暇

育児休暇 ほか

給与

前職の年収ご経験を考慮し相談の上決定します

待遇福利厚生

給与改定年1回

賞与年1回

確定拠出年金制度

従業員自社株式割引購入制度

各種社会保険完備

雇用労災健康保険厚生年金

資格取得支援制度

公認クラブ活動支援制度

メンタルヘルスカウンセリング

慶弔見舞金

結婚祝金出産祝金弔慰金など

English version

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

• Involved in escalating and expediting higher level orders upon supervision

• Actively follows up on work orders in the queue to support the overall team

• Maintains notes and records of activity fulfillment in the ticketing system

Installations

• Rack and stack basic customer equipment with guidance from more senior team members

• Supports routine intra-cage and infrastructure installations under guidance which may include:

- routine ladder racks and basic fiber raceways
- basic cable management and support systems (patch panels)
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets

• Supports standard layer 1 cross-connect certification testing under supervision

• May learn more semi-routine testing under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers

• Discusses time expectations on new deployments by following standard operating procedure guidelines

• May support customers on-site through access and escorting services

Projects

• Supports fulfillment of projects under close supervision

Training

• Completes assigned training in a timely manner

Qualifications

• Typically requires a high school diploma and 1 year of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position meaning it is to fill an existing vacancy within our organization.

Employment Type : Full-Time
Experience: years
Vacancy: 1