Order Management and Billing Specialist, Japan

Description

Order Management and Billing Specialist Japan

About Us:

At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.

As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.

As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.

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About the Role:

As Billing and Order Processing Specialist for Japan you will play a key role in supporting Sales and securing revenue through the billing process for the Japan market while providing coverage across other APJ markets as needed. This bilingual role requires producing Japanese-language invoices and estimates and communicating with customers in both Japanese and English; business-level written and spoken proficiency in both languages is essential. The successful candidate will bring strong communication skills sound prioritization of urgent requests and a team-oriented can-do attitude.

What Youll Do:

• Partner with Sales Deal Desk Sales Support Legal and Revenue to support the deal process.
• Process new deals through CPQ ensuring all orders comply with Sitecore booking guidelines and are accurately entered for processing.
• After order completion ensure fulfilment through timely license-key delivery and SaaS product activation; review and approve processed orders and address complex billing issues.
• Maintain reliable billing processes and controls to support timely billing and error-free invoices.
• Ensure SLAs are met for order processing and billing; address queries and issues promptly through timely resolution.
• Support User Acceptance Testing (UAT) for new internal product and platform rollouts.
• Apply best practices across geographies and regions to streamline and standardize processes while complying with local regulations and requirements.
• Research and resolve customer A/R issues escalating unresolved items promptly to your manager the A/R team and cross-functional partners including Sales Tax SalesOps Service Desk and Marketing.
• Document all billing correspondence in NetSuite and create reports to support collection efforts.
• Produce Japanese-language invoices compliant with Japans Qualified Invoice System (インボイス制度) including the required tax-amount table.
• Prepare Japanese-language estimates (見積書) for renewals ahead of renewal dates.
• Respond to Japanese customer billing queries by phone and email in Japanese using appropriate business etiquette.
• Apply Japanese Consumption Tax (JCT) and local statutory invoicing requirements.
• Other duties and projects as assigned by your manager.

What You Need to Succeed:

• 3 years of experience in order management sales operations or a similar billing and order processing function.
• Bachelors degree in finance/accounting or equivalent.
• Business-level written and spoken proficiency in both Japanese and English.
• Working knowledge of Japans Qualified Invoice System (インボイス制度) and Japanese Consumption Tax (JCT).
• Strong understanding of the full order-to-cash business cycle with experience managing Accounts Receivable within NetSuite and Salesforce.
• Excellent time-management skills with the ability to prioritize urgent tasks and maintain quality under time constraints.
• Willingness to work additional hours during peak periods to support global needs including month-end close.
• Strong attention to detail and thorough execution.

Additional Skills That Set You Apart:

• Proficiency in Copilot and M365 suites.
• Tech-industry experience preferred.
• Experience with vendor portal management (Ariba Coupa etc.) Salesforce and Netsuite.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1