Software Engineer

Job Description

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As an expert in the manufacturing business domain with in-depth knowledge of industry best practices, you will play a key role in delivering global support services to IFS customers. This role offers significant exposure to the manufacturing industry.

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.
• Demonstrates deep knowledge of IFS processes and tools.
• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards
• Takes initiatives to meet team goals and ensures efficient issue resolution.
• Executes planned maintenance and improves customer satisfaction
• Ensures meaningful and professional communication, meeting customer expectations.
• Assists in training colleagues on domain-specific knowledge and tools.
• Actively participates in knowledge-distribution activities and addresses documentation gaps
• Expands internal and external networks, acting as a reference point within the team.
• Takes on additional obligations and contributes to business development events.
• Identifies opportunities for process enhancements and proposes improvements.

Qualifications

• A university degree, or equivalent professional qualifications, in software/system engineering or IT operations
• Naturally curious. gains a sound knowledge of support offerings, customer contracts, and R&D-supported versions.
• Adaptable and quick to adjust to changes, with the ability to manage change within scope
• Proactive communication and engaging with customers and stakeholders, following through on commitments.
• Solid analytical skills to identify root causes and propose feasible solutions.
• Good knowledge of support policies, scope, and customer offerings.
• Hands-on experience in manufacturing domain, along with strong knowledge of diverse business applications, will be considered a valuable advantage.