Account Manager - Tokyo

As an Account Manager, you will manage a portfolio of global clients, acting as their trusted advisor while driving account growth, renewals, and client retention. You'll build strong relationships with senior stakeholders, identify upsell and cross-sell opportunities, oversee commercial performance, and collaborate with global teams to deliver an exceptional client experience. This role is ideal for someone who enjoys managing strategic accounts in a fast-paced international environment.

Roles and responsibilities:

Client Relationship & Account Growth – Commercial

• Serve as the account owner for a portfolio of assigned client accounts

• Manage the commercial relationship with the portfolio, including retention, upsell, gross margin optimization, and contract renewal

• Build trusted relationships with senior client stakeholders, delivering consultative guidance on global expansion, entity setup, and compliance

• Plan and drive client’s QBRs to identify and execute opportunities for cross-sell and upsell across all product lines.

Account Management:

• Own revenue accountability by leading upsells and support pricing or scope changes.

• Maintain a deep understanding of each client’s business model, operating structure, services in scope, countries covered, and upcoming business changes, and expansion plans.

Operational Excellence & Governance

• Maintain accurate account data in CRM systems, including client scope, onboarding status, renewals, and growth opportunities.

• Act as the senior escalation point for complex client issues, especially in multi-country or high-risk situations.

• Balance client advocacy with GoGlobal’s risk, compliance, and commercial considerations.

Development, Cross-Functional & Global Collaboration

• Complete training programs, and process improvements to enhance client success.

• Exercise judgment on when to involve Legal, Compliance, Finance, or Leadership, and when issues can be resolved within the AM/PM structure.

• Contribute to initiatives that strengthen GoGlobal’s position as a trusted partner for international business expansion

Key Requirements

• Native Japanese speaker with business-level English proficiency (written and spoken). This role requires regular communication with Japanese clients as the primary point of contact.
• Proven client-facing experience in Account Management, Customer Success, Client Services, or Business Development.
• Strong relationship management and stakeholder engagement skills, with the ability to build trust with senior client contacts.
• Experience managing commercial discussions, client renewals, or account growth opportunities.
• Excellent communication, presentation, and problem-solving skills.
• Comfortable working in a global, cross-functional environment with international clients and internal teams.
• Experience within a Business Process Outsourcing (BPO), Business Corporate Services (BCS), Professional Services, Accounting, Payroll, Tax, HR Services, or Employer of Record (EOR) environment.
• Understanding of accounting, payroll, tax, or corporate services is an advantage.
• Experience supporting multinational clients expanding into Japan or managing cross-border client relationships.

OVERVIEW

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact

Collaborating with a diverse, global and supportive team

Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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