Sr Success Plan Engagement Manager

About the Role

TheWorkday Success Plans (WSP), Senior Engagement Managerwill simultaneously handle several projects, coordinating the delivery of packaged services and deployment guidance services to customers of all sizes and industries around the world. Engagement Managers drive the execution of projects, ensuring success, efficiency, and quality via project management practices (e.g., develop project staffing plan, coordinate system access, conducting meetings, etc.) and by handling the customer relationship. Within these projects, Engagement Managers serve as an advocate for Workday, our employees and our customers in equal measure, to complete projects under budget and on time per the definition of each service.

Responsibilities include:

• Leading projects to deliver Workday Success Plans programs and services.
• Clearly and successfully communicating project objectives and delivery strategies.
• Becoming a specialist in Workday Success Plans offering and educating customers throughout the project.
• Balancing the needs of a large number of concurrent projects.
• Providing guidance and mentoring to consultants working on your projects.
• Ensuring projects are accurately planned and staffed.
• Working with the client project manager to identify and resolve issues that could impact project scope or timeframe.
• Leading customer meetings and Workday internal operational meetings.
• Ensuring customers can serve as a reference upon completion of their project.
• Completing project administration tasks such as updating project forecasts, assisting with team scheduling, and other internal project initiation and closure tasks

About You

Basic Qualifications:

• 8+ years of project management experience with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
• 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
  

Other Qualifications:

• Passion for customer service
• Excellent organization, time management, verbal and written communication skills
• Solid understanding of at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services Procurement
• Capable of influencing, interacting and collaborating with senior executives, internally and externally
• Ability to communicate in Mandarin at a business level is a plus
• Ability to work on multiple engagements simultaneously
• Ability to travel up to 10%