Microsoft Dynamics Power Platform Support

Appealing Points:

• Work with the Microsoft Power Platform ecosystem including Power Apps, Power Automate, Power Pages, Copilot Studio, AI Builder, and Dataverse.
• Play a key role in enterprise application support by providing L2/L3 support, troubleshooting complex issues, and driving continuous service improvements.
• Advance your career in a global environment by collaborating with Japanese and international teams while building expertise in Azure, DevOps, and modern Power Platform technologies.

Annual Salary: 6 Million Yen and above

Job Responsibilities:

• Provide L2/L3 application support for Microsoft Dynamics 365 Power Platform environments.
• Analyze, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
• Perform root cause analysis and recommend permanent corrective actions for recurring issues.
• Coordinate with development teams for bug fixes, testing, and deployment activities.
• Perform data validation, data correction, and support data migration activities when required.
• Maintain technical support documentation, knowledge articles, runbooks, and troubleshooting guides.
• Assist end users in resolving functional and technical issues related to Power Platform.
• Support integrations with external applications, Azure services, APIs, and middleware platforms.
• Participate in incident reviews, problem management meetings, and service improvement initiatives.
• Work closely with business stakeholders to understand issue impact and business priorities.
• Support release validation, smoke testing, and post-deployment verification activities.
• Attend daily support calls, status meetings, and provide updates on issue resolution progress.

Job Qualifications:

• Minimum 5 years of experience.
• Hands-on experience supporting Microsoft Power Platform:
  • Power Apps
    • Canvas Apps
    • Model-driven Apps
  • Power Automate
    • Cloud Flows
    • Business Process Flows
  • Power Pages.
  • Copilot Studio / Power Virtual Agents.
  • AI Builder.
  • Dataverse architecture and administration.
• Good understanding of Power Platform components including Power Apps, Power Automate, and Dataverse.
• Knowledge of JavaScript, C#, plugins, workflows.
• Experience with Azure DevOps, Git, release management, and support processes.
• Strong knowledge of CRM security roles, business units, solution management, and environment administration.
• Excellent analytical, debugging, problem-solving, and customer-facing communication skills.
• Experience working in ITIL-based support environments with Incident, Problem, and Change Management processes.

Preferred Qualifications:

• Experience supporting production environments for global customers.
• Knowledge of Microsoft Azure services and cloud operations.
• Understanding of Agile delivery methodologies.
• Experience preparing RCA reports and service improvement plans.
• Microsoft Power Platform certifications.

Langauge Required: Business level Japanese (JLPT N2) and Business level English proficiency

About Company:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area

. Skillset Required: Power Apps, Power Automate, Power Pages, Copilot Studio, AI Builder, Dataverse, L2/L3 Support, Troubleshooting, Incident Management, Service Request Management, Production Support, Root Cause Analysis, Data Validation, Data Correction, Data Migration, Technical Documentation, Integration, Azure Services, APIs, Middleware Platforms, Release Validation, Smoke Testing, Post-deployment Verification, JavaScript, C#, Plugins, Workflows, Azure DevOps, Git, Release Management, CRM Security Roles, Business Units, Solution Management, Environment Administration, Analytical Skills, Debugging, Problem-solving, Customer-facing Communication, ITIL, Problem Management, Change Management, RCA Reports, Service Improvement Plans, Agile Delivery, Canvas Apps, Model-driven Apps, Cloud Flows, Business Process Flows, Power Virtual Agents