[S&M] Sales Planner Bvlgari Hotel Tokyo

Description

REQUIREMENTS

Education and Experience
English and Japanese Fluency Native level
2 years degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major;
OR
1 to 2 years of experience in Sales Coordination Event Planning Group Planning Hospitality Operations Rooms Operations Banquet Operations or a related professional area.

JOB SUMMARY

The position is accountable for overseeing and coordinating Event Planning Group Planning and Sales & Marketing Administration activities to support hotel revenue objectives and deliver exceptional customer experiences. Responsible for managing events and groups requirements throughout the planning phase ensuring the accurate preparation and distribution of Banquet Event Orders (BEOs) Group Resumes and related documentation while maintaining effective communication with Sales Reservations Operations and business partners to ensure seamless execution guest satisfaction repeat business and achievement of departmental goals.

Provides comprehensive administrative support to the Sales & Marketing through the preparation of weekly and monthly sales reports administration and distribution of daily internal BEOs coordination of departmental communications maintenance of sales records and databases team roster administration and organization of associate engagement activities including birthday celebrations recognition programs team-building initiatives and departmental events.

KEY RESPONSIBIRITES

Priority Focus Event & Group Planning and Coordination

Coordinates with the Sales team on the successful handover of contracted events and group business ensuring a clear understanding of client requirements and a smooth transition into the planning phase. Facilitates introductions with event organizers meeting planners and group coordinators to establish effective communication and build strong customer relationships.
Manages events and groups requirements from confirmation through operational handover to ensure seamless execution.
Prepares reviews and distributes Banquet Event Orders (BEOs) Group Resumes rooming lists and other related documentation.
Serves as the primary liaison between clients and hotel departments to ensure all requirements are communicated accurately and executed effectively.
Coordinates site inspections planning meetings pre-conference meetings post-conference reviews and client follow-up activities as required.
Monitors event and group timelines to ensure all milestones deadlines and operational requirements are met.
Collaborates closely with Sales Reservations Food & Beverage Culinary Rooms Operations and external partners to deliver exceptional guest experiences and customer satisfaction.
Manages changes special requests and last-minute arrangements while maintaining service standards and operational efficiency.
Ensures successful execution of events and groups through proactive planning effective communication and a high level of guest and client satisfaction. Supports events and groups satisfaction initiatives and follows up on client feedback when required with Sales leaders.

Sales & Marketing Administration

Support administrative requirements to the Sales & Marketing Division.
Administers and distributes Daily Internal BEOs and related communications. e.g. CTE
Prepares weekly monthly and ad hoc sales reports presentations and performance tracking documents for Sales Department.
Maintains customer databases sales files contracts and departmental records for the Sales Department.
Coordinates departmental meetings calendars travel arrangements gift certification system orderings and team rosters.

Relationship Management and Team Engagement

Builds and maintains positive relationships with clients business partners and internal stakeholders.
Works closely with Sales Reservations Revenue Management Wedding and Marketing.
Supports guest satisfaction initiatives and follows up on client feedback when required.
Coordinates colleagues engagement activities including birthday celebrations recognition programs team-building initiatives and departmental and division events.
Promotes teamwork and collaboration to support departmental and hotel objectives.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Employment Type : Full-Time
Experience: years
Vacancy: 1