Cloud Infra Care Lead

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

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JD- Cloud Infra Care Engineer 5-10 Years

Job Summary

We are primarily looking for a resource with Japanese Bilingual and prior knowledge in managing cloud network and troubleshooting Openstack/Kubernetes/OpenShift Clouds

Key Responsibilities

• Perform Log collection & Analysis health check and Facilitate troubleshooting sessions between Customer & Global Care. RCA - Resolution Method of Procedure/ Troubleshooting Plan of Action change implementation it requires feasibility study testing MOP updates and instructing L2 teams to perform the change in the maintenance window.
• Reproduction of issues in customer updates and collect additional logs for analysis.
• CR implementation approval process by initiating LNI Process.
• Technical Sync with local Japan L2 (Live troubleshooting jointly with help of Remote Engr and Japan Eng via RDC)
• Communication for Access (Separate chat group between Remote Engr and Local Engr)
• Communication with CCTL in access approval workflow
• Japanese Translation of MOP& RCA
• Change Implementation (RDC as needed)
• Post validation of Logs and System
• SF ticket creation and communication with 3LS till closure
• For Emergency Cases -remote support for the recovery such as logs analysis troubleshooting support and handling tickets post recovery.

Technical Skills

• Candidate should have end to end understanding of the 4G/5G in Telco Cloud
• In-depth knowledge of Cloud Types of Cloud Cloud Services
• Redhat OpenShift / OpenStack admin certification as mandatory.
• Should have good understanding of Compute/Storage / Network hypervisor K8s and packet accelerator technologies
• Knowledge and deploying and troubleshooting cloud using Openstack & OpenShift
• End to End Cloud Lifecycle Management
• Good Knowledge in Virtualization & Good hands-on in Linux
• Experience with cloud-native architecture and concepts such as Docker Containerization and cloud-native solution deployment.
• Prior experience with Products like CBIS/CBAM NCS etc.
• Skills working on challenging technical problems and have a passion for solving problems

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Relevant Experience:

• 10 years with minimum 8 years as Cloud Admin
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills.

Mandatory Language Skill- good Bilingual Japanese and English

Mandatory Skills: Telecom 5G Wireless OAM SW.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Employment Type : Full Time
Experience: years
Vacancy: 1