PaCo Care Engineer

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Care Engineer

Role : Operations Engineer/Care Engineer

JOB Details :- We are primarily looking for a resource with prior knowledge in troubleshooting Packet Core Nodes on Telco Clouds.

EXP Range :- 1 3 Yrs

• Minimum 1 years in PACKET CORE nodes troubleshooting/Monitoring ( L1/L2 level )
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills.

Skills :-

• Candidate should have understanding of the Packet Core Solution./Nodes
• Should have good knowledge of 4G and 5G call flows and overall understanding of latest technologies in the Telecom space including VOLTE VoWiFi loT etc.
• Should have understanding of the Cloud environment and understanding of how EPC solutions can be deployed over cloud.
• Candidate should have prior experience in deploying packet core nodes as Bare Metal Nodes/VNFs/CNFs.
• Prior experience in Linux VMWare Dockers & Containers OpenStack Openshift
• Working knowledge on Packet Core Nodes SGSN / MME GGSN/EPG PCRF /SAPC ePDG/ WMG 5G nsa /sa
• Working knowledge on Packet Core Nodes CMG CMM NRD will be an added advantage

Roles & Responsibilities :-

• Perform initial troubleshooting log collection and basic analysis of Packet Core nodes in 4G/5G environments.
• Monitor network health alarms and KPIs and escalate issues as per defined processes.
• Assist in troubleshooting activities and support RCA preparation under guidance from L2/L3 teams.
• Support live troubleshooting sessions with onsite/offshore teams and assist in coordination between customer and internal teams.
• Handle basic communication for access approvals and coordination during troubleshooting activities.
• Perform log validation and post-checks after changes fixes or troubleshooting activities.

• Create and update incident/service tickets and track them until closure with support from senior teams.
• Assist in change implementation activities (MOP execution) under supervision.
• Support monitoring and troubleshooting of Packet Core nodes such as SGSN MME GGSN/EPG PCRF/SAPC ePDG/WMG and 5G NSA/SA.
• Work with tools like Wireshark and system logs for basic issue identification and analysis.
• Collaborate with cross-functional (onsite/offshore) teams to ensure smooth operations and issue resolution.
• Maintain proper documentation of incidents troubleshooting steps and resolutions.
• Support translation/communication tasks (if required) for coordination with global teams.
• Gain exposure to processes like RCA change management and ticketing workflows.

Japanese Proficiency :- Native Level is not mandatory but business level is must.

Bilingual : Business Level English and Japanese.

NOTE :- Candidate will be working with Offhshore and Onsite Resources

Mandatory Skills: Telecom Telco Cloud Orchestrator.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1