SSP Sr Care Engineer

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

We are looking for a resource with Japanese Bilingual capability and solid hands-on experience in managing and troubleshooting Subscriber & Signalling/SDM Nodes on Telco Clouds.

Skills:

• Should have deep knowledge of 4G and 5G call flows
• Candidate should have end-to-end understanding of Subscriber & Signalling domain
• Should have strong understanding of Cloud environment and how S&S solution/Nodes are deployed on cloud
• Candidate should have prior experience in independently maintaining and troubleshooting Subscriber and Signalling nodes analysing logs
• Performing RCA and sharing Reports within the agreed SLA independently
• Perform health checks and troubleshooting from logs captured and provide solutions within SLA
• Should have experience in resolving different issues related to Node Reachability FM/PM and other KPIs
• Sound understanding of troubleshooting tools like Wireshark etc.
• Good working experience in Linux VMWare Dockers & Containers OpenStack OpenShift
• Working knowledge on S&S Nodes like AAA One NDS SDL (Shared Data Layer) Registers (HLR/HSS UDM/AUSF) One-EIR SCP CSD STP U-DRA NPC EIR etc.
• Ability to mentor junior L2 engineers and lead troubleshooting sessions

Roles & Responsibilities:

• Independently perform Log collection & Analysis health checks and facilitate troubleshooting sessions between Customer & Global Care
• Lead RCA Resolution MOP/Troubleshooting Plan of Action change implementation including feasibility study testing MOP updates and instructing L2 teams to perform changes in the window
• Reproduction of issues in customer Lab to collect additional logs for analysis
• Drive CR Implementation approval process by initiating LNI Process
• Lead Technical Sync with Local Japan L2 (live troubleshooting jointly with Remote Engr and Japan Eng via RDC)
• Communication for Access (Separate chat group between Remote Engr and Local Engr)
• Communication with CCTL in access approval workflow
• Japanese Translation of MOP & RCA
• Change Implementation (RDC as needed)
• Post validation of Logs and System

• SF ticket creation and communication with 3LS till closure
• For Emergency Cases lead remote support for recovery such as log analysis troubleshooting support and handling tickets post recovery

Relevant Experience:

• 35 years with minimum 2 years in Subscriber & Signalling domain
• Strong Communication skills Team handling skills Analytical skills Presentation skills
• Mandatory Language Skill: Intermediate Bilingual Japanese and English

Mandatory Skills: Telecom Telco Cloud Orchestrator.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1