Solution Engineer Manager

Description

Primary Roles and Responsibilities

1. Managing/coaching/mentoring a group of Solution Engineers (SEs).

2. Guiding a multi-state team to provide engineering and technical pre-sales support & continuation

training to the Black Box Commercial Services sales teams.

3. Providing direction to the sales teams for solutions as well as the delivery and operational support for our business.

4. Directing and leading technical resources with a focus on increasing pull thru revenue on each

opportunity.

5. Managing Sales Engineering (SE) development through cross-training hiring retention and skills

development programs.

6. Interact with product managers or vendors as necessary to support product improvements (ie

compatibility) innovations and emerging technologies.

7. Responsible for frequently presenting sales and engineering proposals to our high impact

opportunities within the market segment.

8. Assist Resource Management with Managing the SE workload with a focus on accuracy and

timeliness of responding to customer and internal requests.

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9. Partner with sales management to help increase sales forecast accuracy prioritize engagements based on needs of the customer and the business unit. Ensure effective SE involvement within each sales team.

10. Remove internal roadblocks for SEs to maximize the percentage of the day spent supporting new opportunity development

11. Assist senior management on continuous improvement of people processes and tools required to support the needs of the organization opportunity development.

Knowledge Skills and Abilities

1. Good communication skills both verbal and written with the ability to communicate technical

concepts in a non-technical manner to all levels of client organizations. Able to establish credibility

and trust with Team building skills

2. Ability to manage ambiguity and complexity well easily rank priorities and solve issues and

problems in a fast-paced environment

3. Strong understanding of business technology landscapes and well versed on the entire portfolio of

Black Box Commercial Services solutions.

4. Must be able to work cohesively with other Black Box departments

5. Ability to successfully support/interact with multiple sales teams in a highly transactional

environment.

6. Strong problem-solving skills: must be capable of accurately assessing needs maintaining a calm

business demeanor & taking decisive steps to resolve issues

7. Goal-focused dynamic individual who is confident detailed and tenacious. Analytical detail-

oriented and possess the ability to rapidly transition from the big picture to the minutiae.

Education and Experience Requirements

Education Level: Associates Degree

Education Focus (Field of Study): Engineering or other technical area

Relevant Work Experience: 3 - 5 Years

Experience Specifics (if applicable): based on individual business needs

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers business by valuing relationships with our team members clients and stakeholders. By continuously growing our knowledge we remain relevant in the market and are in a superior position to help customers design deploy and manage their IT infrastructure. Through our values such as innovation ownership transparency respect and open-mindedness we deliver high-value products and services through our global presence and 2500 team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race color marital status sex sexual orientation gender identity religion national origin age disability veteran status genetic information or any other protected status and endorses those policies and practices which seek to recruit hire train and promote the most qualified persons into available jobs.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1