Lifestyles Concierge
Essential Job Duties and Responsibilities:
Description:
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Overall Purpose of the Job:
You will respond to customer requests that our clients have by phone or email.
The companyis required toprovidea wide range of services including dining entertainment travel golf and other sports-related reservations and shopping arrangements.
Specific Duties:
Review customer information in the internal system and register requests.
Understand detailed customer requests (priorities preferences etc.) and propose content in line with those requests using internal resources etc.
Requests are handled accurately and promptly working as a team.
Outbound calls to customers to introduce concierge services and other benefits available.
Attend meetings andtrainingsas needed to learn new information about clients and how to assist them.
To make a positive impression every time you use our concierge service always be professional and attentive in your interactions with our attentive service.
Required Work Experience and Background:
2 years of service experience in the hospitality industry such as call centers travel hotels food andbeverage etc.
Able tothinkcustomerfirst.
High communication and negotiation skills
Able to think and act independently.
Always behave in a logical and calm manner.
Ability to multitask and handle things with attention to detail.
Able to collaborate with other members of the team without taking on too many tasks alone.
Interestedin lifestyle (shopping sports culture travel etc.) with a global perspective.
PC skills: Word Excel PowerPoint Outlook
Junior college or vocational school graduate or higher
Required Languages:
Excellent written and oralJapanese &English Language
Employment Type : Full Time
Experience: years
Vacancy: 1