Field Quality Engineer (III)

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Location:

TokyoJPN

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Field Quality Engineer

About the Role

We are seeking a Field Quality Engineer (FQE) to improve service quality customer satisfaction and equipment reliability across our installed base. This role serves as the link between field service teams engineering manufacturing quality organizations and customers to identify recurring issues drive root-cause investigations and implement sustainable corrective actions. Reporting into Global Field Quality and joining a growing global network of Field Quality Engineers this is an opportunity for a confident proactive professional who thrives engaging directly with quality organizations and customers including close partnership with Customer Quality Engineers (CQEs) as key regional counterparts.

The ideal candidate combines strong technical problem-solving skills with a passion for continuous improvement operational excellence and customer success.

Key Responsibilities

• Analyze field service data customer feedback equipment performance trends and recurring issue patterns to identify quality improvement opportunities.
• Lead root-cause investigations and corrective actions for recurring product and service issues.
• Partner with field service engineering manufacturing customer quality supplier quality and business unit teams to resolve complex technical problems.
• Improve the quality and completeness of service documentation lessons learned and knowledge assets to enable effective troubleshooting and knowledge sharing.
• Develop and track quality metrics dashboards and action plans to drive continuous improvement.
• Support customer escalations through technical analysis structured problem solving and cross-functional issue resolution.
• Drive lessons learned best practices and knowledge reuse across the organization.
• Drive field quality capability development by reinforcing quality training coaching teams on problem-solving methodologies and promoting consistent adoption of quality processes and best practices.
• Support product introductions ramp readiness activities and field reliability improvement initiatives.
• Promote quality culture first-time-right behaviors issue ownership and continuous improvement within the field organization.

We strongly encourage internal candidates including current Quality Ambassadors Customer Engineers and Field Service Managers to apply as this role offers a natural next step for those with field quality experience and a passion for driving service excellence.

Qualifications

Minimum Qualifications

• Bachelors degree in Engineering Quality Manufacturing or a related technical discipline or equivalent field experience.
• 5 years of experience in quality engineering or field service engineering (e.g. Customer Engineer Field Service Manager) manufacturing customer support or a related technical role. Quality engineering and field service engineering experience are considered equally relevant.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical and problem-solving skills with the ability to interpret technical data and identify trends.
• Excellent communication and collaboration skills.
• Ability to work effectively across multiple functions and influence without direct authority.

Preferred Qualifications

• Experience in semiconductor equipment capital equipment high-tech manufacturing or a related industry.
• Knowledge of quality management systems and continuous improvement methodologies.
• Experience with customer-facing technical support or escalation management.
• Familiarity with reliability engineering failure analysis and data-driven problem solving.
• ASQ Lean Six Sigma or other quality-related certifications.

Success in This Role

Successful candidates will:

• Improve equipment reliability and service quality.
• Reduce repeat failures and recurring customer issues.
• Increase first-time-right resolution rates.
• Improve response times and issue closure effectiveness.
• Strengthen collaboration between service engineering and quality organizations.
• Drive measurable improvements in customer satisfaction and operational performance.

Why Join Us

This role offers the opportunity to directly impact customer success by transforming field experience into product and service improvements. You will work with cross-functional teams to solve complex technical challenges improve reliability strengthen service execution and help deliver world-class customer outcomes in a fast-paced technology-driven environment.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Not Specified

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1