32103 Head International Markets (Rubber Blacks)

Positions:1 Full Time
Experience
15 - 19 Years

Role Description Form

ROLE TITLE/ DESIGNATION Head International Markets (Rubber Blacks)

DEPARTMENT International Markets

REPORT TO (JOB TITLE ONLY) Chief- International Markets

LOCATION Japan

Role Purpose:

KEY RESULT AREAS:

OBJECTIVE (AREA) HOW (METHODS OF ACHIEVEMENT) MEASUREMENT (END RESULT)

New Business Development Undertake customer visits to understand technical requirements and maintain continuous communication with required teams Work with customers for development of new products/applications Provide solutions as per customer needs Identify products from our range through extensive customer visits Identify grades to be offered to different customers by proper segmentation Enhance technical and product application knowledge to recommend first-time-right solutions Conduct technical training for customers, sales teams and channel partners Organize competitors' samples for rubber grades benchmarking Coordinate with Sales & Marketing team for product launches Sales volume from new identified customers Number of new product approvals

Product Approvals Facilitate approval of our existing rubber grades Explore possibilities of value-added products/applications by educating customers and providing desired data/test results Take trials and establish processes at customer sites, including on-site troubleshooting and routine quality checks Coordinate with R&D/Manufacturing/PT Teams to propose product design including performance tests Approval for full commercial supply (achieved for basic grades like N550, N660, N330, N220; target to improve for specialty grades)

Business Development Develop new business opportunities among existing and new customers/segments Generate new leads and develop customer relationships Drive business development and marketing activities Understand customer's business products, applications, manufacturing facilities and segments serviced Establish PCBL grades with focus on brand identity by differentiating quality & service Identify and establish channel partners Market Intelligence: Continuous effort to gather information on competitors' activities, new products, applications, etc Number of development projects with customers Regular proposals for new products based on customer insights

Customer Complaint Resolution Answer technical queries of customers in a structured and comprehensive manner according to defined standards with continuous response to customers Analyze and interpret results to solve customer issues Manage customer complaints with tracking and management of communication to appropriate levels through resolution of customer quality complaints Ensure timely closure of quality-related complaints 100% resolution of customer quality complaints Customer feedback on resolution of complaints Timely escalation and communication tracking

Team Development Training and mentoring of subordinates for business continuity and support Ensure own skills are maintained at the highest level including: Understanding of quality requirements through all technical processes Participation in HR mentorship programs Engagement with direct team members through mentoring, coaching and communications 360-degree score of 8 or higher on a 10-point scale Mentor/mentee matching scores Team capability development metrics

ORGANIZATION CHART:

Designation of immediate superior to whom position will report Executive Director (Chief - International Marketing)

Role designation of the hiring position Head International Markets (Rubber Blacks)

Designation of role holders - team members who are reporting directly to role holder Team members Role

NA NA

WORK RELATIONSHIPS- INTERNAL AND EXTERNAL CONTACTS:

Contact point (Department/location/ Organization/institute) Designation of person contact Purpose of contact

Internal Process Technology Team Quality Assurance Team R&D Manufacturing Product analysis and technical specifications Product performance and ensure quality compliance NPD & Customization Product feasibility and production planning

External Customer External Labs & Governing Bodies New product development, product approvals, product trials, technical support Product testing, certifications, compliance requirements

Please mention the following as per what is MINIMUM necessary for effective performance in this job (note: These are NOT necessarily the same as the current roleholder’s)

Basic level of education (Diploma/Graduate/B.Tech/BE/ME) B.Tech/B.E

Chemical

Post Graduate qualification M.Tech (Preferred)

Any

Certifications Six Sigma, Quality Management certifications (preferred)

Experience (No. Of Years) 15-20 years of relevant industry experience in Business Development, Technical Services, R&D and Technical Sales (Industries preferred: Carbon Black, Global Rubber Chemicals)

Functional skills Stakeholder Management Business Acumen

PI7f83bd2b9ae3-30511-41480995