Engagement Manager – Hi-Tech

Job Description

We are seeking an experienced Engagement Manager to drive business growth and strengthen strategic client relationships across the Hi-Tech industry, with a focus on Consumer Electronics, Medical Devices, and Semiconductors.

In this role, you will be responsible for developing new business, growing existing accounts, managing senior-level client relationships, and expanding our presence within key accounts. You will work closely with internal teams to develop compelling solutions and proposals, lead client engagements, and drive commercial discussions through to successful business outcomes.

This is an Individual Contributor role with a strong focus on account growth, business development, client engagement, and sales strategy.

Key Responsibilities:

• Build and manage strong relationships with key client stakeholders, including C-level and C-1 executives, and develop a deep understanding of their business priorities and organizational culture.
  
• Drive sales and go-to-market strategies and identify new business opportunities across target accounts.
  
• Develop and grow existing accounts while identifying opportunities to expand the business portfolio and acquire new clients.
  
• Develop and execute strategic account and client engagement plans to support long-term client satisfaction and revenue growth.
  
• Manage sales pipelines, pursuit plans, and account strategies in collaboration with leadership to achieve business targets.
  
• Identify client needs and present compelling business and technology concepts that demonstrate the value of proposed solutions.
  
• Influence client decision-makers and position the organization for successful business awards based on capabilities, expertise, and relevant track record.
  
• Lead client presentations, workshops, proposals, and other business development activities.
  
• Drive commercial discussions, including pricing and MSA/contract negotiations, through to successful outcomes.
  
• Conduct market research and competitor analysis to identify opportunities and develop strategies that strengthen the organization's position.
  
• Develop and maintain customer maps by identifying key decision-makers, influencers, and stakeholders within target organizations.
  
• Collaborate with relevant technology, product, and service vendors to develop strategic alliances and strengthen solution offerings.
  
• Work closely with internal delivery and technical teams to ensure proposed solutions and services are aligned with client expectations and business requirements.
  

Requirements

What we are looking for:

• 15+ years of experience in IT, business development, account management, and/or engagement management, preferably within the Hi-Tech industry.
  
• A proven track record of growing existing accounts and developing new business opportunities.
  
• Strong experience in business development, relationship management, and strategic account management.
  
• Demonstrated success in expanding existing client accounts and increasing revenue.
  
• Proven experience building and maintaining relationships with C-level and C-1 stakeholders.
  
• A good understanding of the Global Delivery Model and the IT services industry.
  
• Experience managing large, multi-location consulting or technology engagements is desirable.
  
• Hands-on experience in proposal development and leading proposal presentations.
  
• Understanding of Cloud and Platform Services business models.
  
• Strong negotiation, leadership, interpersonal, communication, and presentation skills.
  
• Excellent verbal and written communication skills in both Japanese and English.
  

Requirements

We are seeking an experienced Engagement Manager to drive business growth and strengthen strategic client relationships across the Hi-Tech industry, with a focus on Consumer Electronics, Medical Devices, and Semiconductors.

In this role, you will be responsible for developing new business, growing existing accounts, managing senior-level client relationships, and expanding our presence within key accounts. You will work closely with internal teams to develop compelling solutions and proposals, lead client engagements, and drive commercial discussions through to successful business outcomes.

This is an Individual Contributor role with a strong focus on account growth, business development, client engagement, and sales strategy.

Key Requirements:

• Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
  
• Drive sales and Go-To-Market strategies and identifying new business opportunities. Responsible for farming existing accounts and expanding the business portfolio with new accounts.
  
• Develop and implement strategic plans for client engagements to ensure long-term client satisfaction and business growth. Monitor and report on performance metrics, identifying areas for improvement and implementing strategies to optimize effectiveness.
  
• Selling concepts to the client and influencing the client to award business based on capability and track record in similar situationsConduct research as well as competitor analysis to define strategies that can help enable favorable outcomes.
  
• Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement.
  
• Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects.
  
• Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client.
  
• Provide necessary input for building alliances with relevant product / service vendors.
  
• Work closely with internal teams to ensure delivery alignment with client expectations and service offerings.
  

Requirements

What we are looking for:

• 15+ years of IT and business development / engagement management experience relevant to the industry domains.
  
• Track-record of successfully farming business solutions and client management.
  
• Strong Business Development (Framing current accounts) / Relationship management / Account management is required.
  
• Strong Account Management experience where you have grown existing accounts.
  
• Track record of interacting and building relationship with C/ C-1 level client contacts.
  
• Reasonable understanding of the Global Delivery Model and IT service industry.
  
• Experience managing large multi-location consulting engagement teams’ desirable.
  
• Hands-on experience with proposal creation and leading proposal presentations.
  
• Understanding / experience of Cloud and Platform Service business Model.
  
• Strong leadership, interpersonal, communication and presentation skills.
  
• Excellent verbal and written communication skills in Japanese and English.