Tech Training Specialist, DCEO, AWS Infra Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Tech Training Specialist (DCEO) you will be responsible for delivering technical training programs focused on critical infrastructure systems electrical mechanical UPS HVAC generators and fire suppression for Data Center External Operations teams. You will manage and conduct initial technical training programs for new hires ensuring they are properly equipped with the knowledge and skills needed to operate and maintain AWSs mission-critical facility infrastructure.

Key job responsibilities
Training Program Management Design and deliver instructor-led training on critical infrastructure systems including electrical distribution mechanical systems UPS HVAC generators and fire suppression. Manage Initial Training program logisticsscheduling classroom coordination and lab utilization. Conduct hands-on training on switchgear generators cooling systems and BMS. Maintain instructor certifications and perform certification observations. Monitor trainee progress address behavioral/policy issues and maintain accurate training records.

Learning Lab Management Serve as Subject Matter Expert for all critical infrastructure lab equipment and training facilities. Maintain and optimize training spaces including electrical panels UPS units HVAC trainers and generator simulators. Develop SOPs for lab equipment covering electrical mechanical and fire suppression systems. Create practical scenarios simulating real-world infrastructure situations and emergencies. Support setup and commissioning of new training labs across regions and prepare equipment for upcoming sessions.

Program Development & Improvement Collaborate with SMEs to develop and refine training materials. Identify improvements to content and delivery methods. Create supporting documentation for electrical/mechanical systems and emergency procedures. Stay current with latest critical infrastructure technologies and operational practices. Gather and act on feedback from trainees managers and instructors to continuously enhance program quality.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional


- 1 years of Microsoft Office products and applications experience
- 3 years of acting in a team lead capacity supporting training and mentoring less experienced maintenance technicians experience
- 3 years of conducting predictive and preventative maintenance procedures experience
- 3 years of demonstrating safety standards experience
- 3 years of troubleshooting and diagnostics of material handling equipment (MHE) experience
- High school diploma or equivalent
- Experience as a trainer and ability to manage a classroom of learners
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Business-level proficiency in both Japanese and English
- Ability to travel regularly across clusters (NRT and KIX)

- Experience with technical writing or experience with multimedia content creation
- Experience with project management
- Experience developing or delivering training programs across multiple sites or regions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC

Employment Type : Full-Time
Department / Functional Area: Technical Training
Experience: years
Vacancy: 1