IT Application Support Engineer

Appealing Points:

• Support critical pharmaceutical manufacturing applications, ensuring stable system operations through incident management, troubleshooting, and user support.
• Gain exposure to regulated IT environments, working with industry practices such as GMP, CAPA, CSV/CSA, ITIL, and SLA management.
• Collaborate with global support teams, using Japanese communication skills while driving operational improvements, documentation, and effective issue resolution.

Annual Salary: 10 Million Yen and above

Job Risponsibilities:

• This position supports the stable operation of business applications and related systems for pharmaceutical factories.
• Receiving, investigating, and resolving incident tickets
• Handling service requests and implementing and
• managing progress on user support CAPA (Corrective and Preventive Action) tasks
• Creating and updating system operation manuals and various documents
• Handling email notifications and communications for users
• Collaborating with the global support team
• Troubleshooting system failures
• Reporting progress to application administrators and IT managers
• Creating regular operational reports
• Participating in continuous operational improvement activities

Job Qualifications:

• Everyday conversational skills in Japanese (communication via chat in English may be required depending on the escalation destination);
• IT knowledge and experience in system operation and troubleshooting.

Preferred Qualifications:

• Basic understanding of CSV/CSA, ITIL, CAPA, GMP;
• Knowledge and experience in IT application support;
• Understanding of SLA (CTQ, CTD);
• Knowledge and experience in IT service management (ServiceNow).

Languages Required: Native level Japanese (JLPT N) and Business level English (or higher)

Company Description:

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.

Sixty-six percent of the equity of Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.

. Skillset Required: Incident Management, Troubleshooting, User Support, GMP, CAPA, CSV/CSA, ITIL, SLA Management, Global Team Collaboration, Japanese Communication Skills, Operational Improvement, Documentation, Issue Resolution, Incident Ticket Management, Service Request Management, Technical Documentation, Email Communication, Operational Reporting, Continuous Improvement, IT System Operation, IT Application Support, CTQ, CTD, IT Service Management, ServiceNow, Pharmaceutical Manufacturing Applications