Account Manager

Job Description

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act?as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese. Native or near-native Japanese communication skills preferred.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• In addition to the base salary, employees are eligible for five bonus payments per year: four performance-based bonuses and one year-end bonus.