Event Operations Manager

Description

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g. tables chairs dance floors podiums etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the event management food and beverage or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations

Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.

Delegates tasks to ensure room sets are on time and meet Event Service Standards.

Manages departmental inventories and assets including par levels and maintenance of equipment.

Projects supply needs for the department (e.g. pads pens candy jars bottled water/water pitchers).

Manages departmental inventories and maintains equipment.

Ensures candy rotation on all meeting room sets (if applicable).

Establishes consistent standards for regular meeting room sets and VIP meeting room sets.

Conducts function room inspections prior to each function to ensure the room is set according to specifications.

Maintains cleanliness and sanitation standards in all banquet operation areas.

Coordinates routine maintenance to ensure a quality meeting facility.

Acts as a liaison between Banquets Event Planning Event Delivery teams and the group contact throughout the event.

Coordinates the necessary departments to maintain the meeting room standards.

Reviews the Diary weekly to ensure space maximization.

Ensures function rooms are set according to event documentation (Banquet Event Orders resumes etc.) and customer requirements.

Providing Exceptional Customer Service

Makes presence known to customer at all times.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.

Ensures employees understand expectations and parameters.

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Conducts monthly department meetings with Event Service staff.

Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Event Management
Experience: years
Vacancy: 1