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The Lemon Consulting
Japanese speaking Customer Support Officer for Cyprus OfficeThe Lemon Consulting • Tokyo, Japan
Japanese speaking Customer Support Officer for Cyprus Office

Japanese speaking Customer Support Officer for Cyprus Office

The Lemon Consulting • Tokyo, Japan
12時間前
職種
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職務内容の詳細

Position: Customer Support Officer (Japanese)

Location: Japan

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

Working Schedule: 08:00–17:00 or 09:00–18:00 JST

First 3 months in Cyprus office then remote in Japan , we will give you free apartment and flight ticket

DUTIES AND RESPONSIBILITIES:

  • Assist clients with opening and maintaining trading accounts
  • Respond to customer enquiries via email, phone and internal support channels
  • Handle welcome calls and client follow-ups to ensure high customer satisfaction
  • Provide information about the company's trading platforms and services
  • Resolve back-office and account-related enquiries
  • Support clients with technical issues, including MetaTrader platform troubleshooting
  • Handle customer complaints professionally and ensure timely resolution
  • Liaise with internal departments to resolve customer issues efficiently
  • Escalate complex cases to the relevant teams when required
  • Support marketing activities, including campaign translations and event coordination when needed
  • Educate clients on products and platform functionality where appropriate
  • Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS:

  • Native or fluent Japanese (written and spoken)
  • Fluent English (minimum B2)
  • University or College degree
  • Strong communication and interpersonal skills
  • Proficiency with MS Office applications
  • Comfortable using CRM systems, email platforms and computer applications
  • Ability to work independently and within a team
  • Ability to work under pressure and meet deadlines
  • Experience working with CRM systems and customer support tools.

BENEFITS:

  • Remuneration according to qualifications and experience
  • Opportunity to work with an international FX/CFD brokerage
  • Dynamic and multicultural working environment
  • Opportunities for professional learning and growth

approx $2,000 per month (can go up to $2,500 max, in exceptional cases) - 12 salaries a year

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Japanese speaking Customer Support Officer for Cyprus Office • Tokyo, Japan

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