Senior Manager, Technical Operations

Oracle Cloud Infrastructure (OCI) is building the next generation cloud service along with providing a world class cloud support experience. We are building a team of energetic Technical Operations Engineers to blend infrastructure / application administration, incident command and NOC engineering. You'll build and manage a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.

As the Senior Manager, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support OCI's Sovereign realms.

You should be a distributed systems generalist, able to architect broad systems interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

Responsibilities :

• Supervise a 24 / 7 team of technical operators, ensuring that production applications your team supports are stable, reliable, and well-documented
• Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind
• Troubleshoot and debug complex issues in production applications
• Own end-to-end availability and performance of key services and build automation to prevent problem recurrence
• Automate response to all non-exceptional service conditions
• Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment
• Recruit, retain, and develop strong engineers while embodying OCI values and culture

Requirements :

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best-in-cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

Career Level - M3