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Customer Success Manager

Customer Success Manager

goFLUENTTokyo, Tokyo, JP
30+日前
職種
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職務内容の詳細

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

goFLUENT is revolutionizing corporate language learning through AI, a vast content library, and human coaching. Partnered with top LMS / LXP platforms globally, we empower employees to succeed, regardless of native language. Join a mission-driven team of 800+ worldwide, collaborate across borders, and grow in a fast-paced, high-impact role.

What You Will Do :

As a Customer Success Manager, you will be responsible for the following :

  • Understanding client needs and proposing tailored training programs
  • Planning and managing kickoff events at the beginning of training programs
  • Developing and implementing strategies to boost learner engagement
  • Monitoring training progress and conducting regular reporting
  • Holding periodic business reviews
  • Conducting customer satisfaction surveys and implementing improvement measures

What You will Need :

  • Japanese native speaker, business-level English proficiency, valid work permit in Japan
  • At least 2 years of professional experience in customer success or a similar role
  • Thrives in a fast-paced and dynamic environment, demonstrating strong adaptability to change while maintaining an organized and methodical approach across diverse projects. Brings robust analytical skills to effectively navigate complexity and drive outcomes.
  • Background in sales targeting corporate HR departments or the human resources industry will be a plus
  • Self-motivated and skilled at multitasking

    • What We Offer :

  • Global Work Environment : A diverse workplace where you can interact daily with colleagues from over 20 countries. Perfect for those looking to make the most of their English skills!
  • Career Growth Opportunities : Participate in overseas training and engage with international guests who visit Japan regularly. Plenty of chances to expand your career.
  • Comfortable Working Environment : Work in a well-equipped office with coffee, tea, snacks, refrigerators, microwaves, and oven toasters. We also offer thorough onboarding and English conversation training for employees.

    • The selection process will be conducted in both Japanese and English. Please submit your resume in both languages.

    #LI-Hybrid

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    Customer Manager • Tokyo, Tokyo, JP