This job offer is not available in your country.
Senior IT Helpdesk Associate Tokyo Job
Fidel Consulting KKTokyo, Tokyo, Japan30+ days ago
Job descriptionAlways look out for ways IT can improve how the business / organization functions. Keep employees informed of their inquiry, ensuring they are kept in the loop of status Coordinate change management process and meet services desk SLA's for end-user support Coordinate with other regional colleagues to bring new ideas / improvements in efficiency and find ways to standardize services and provide better user experience. Act as technology evangelist and ensure the user adoption of new & modern technologies / Initiatives. Handle new laptop deployments, refresh existing devices Setup of new and existing desks; including hardware and wiring installation Assist with all company AV preparation and presentations for meetings and events Provide basic administration for Azure, Office 365, Windows Server operating systems roles / features including, but not limited to Active Directory, Group Policy, DNS. DHCP etc rectification process, and troubleshoot hardware and software technical problems using a range of diagnostic utility tools Work closely with product vendor to ensure customer infrastructure is in good condition Ensure that there is sufficient mechanism to maintain the connectivity uptime of the plant. Secondary internet connections such as Starlink, 4G Sim etc.] During setup of a new site, ensure that the cyber security contract is in place and support the local team in terms of infrastructure and security implementations. Work with Site managers to ensure that IT policies & enforced at the site. Travel and provide support for self O&M sites when required. Working with EPCs, Other Contractors and Scada providers ensure that the connectivity between Scada and Vena’s data collection and processing mechanisms are running all the time. Ensure that the asset list and infrastructure documents are maintained on a timely manner. Provide IT support to the users at the site as an when required. Perform basic Network management tasks such as creating firewall rules, extracting network related logs etc To ensure that IT security best practices are followed on end user devices. E.g. patching, access control, virus scanning, encryption etc. Conduct security checks / reviews as required by management. Keep security as primary pillar in all engagements & activities. Document all IT helpdesk processes and procedures. Maintain good record of Licenses, IT assets and IT peripherals Handle procurement of End user equipment & licenses. Attend periodic global IT meeting & update the management on ongoing activities. Generate periodic license utilization reportsConduct periodic access control reviews. Perform other duties as assigned by management. Develop junior staff members by providing training and hands on workshops. Diploma / Degree in IT or Computer Science At least 5 years of hands-on IT support, Infrastructure & Cybersecurity experience [Windows] End User Computing,Server, Office LAN, WIFI, VPN,Voice and Video Communication, ITIL fundamental knowledge and automation, Security, Strong analytical, troubleshooting skills Strong focus on end user IT support and user satisfaction, Knowledge of IT Security best practices, Monitoring, Virtualization and Cloud Computing, Prior experience with procurement will be added advantage, Understanding of OT technology, 3rd party application patching, MCSA / ITIL Security certifications Business English (Oral and Written), High Energy, Customer Oriented, Process Improvement, Problem Sensitivity, Collaboration Multitasking Natural trainer Skillset Required : Japanese JLPT N1, English 2, it infrastructure, IT support, cybersecurity, LAN
Position Name : Senior IT Helpdesk Associate Tokyo Job
Annual Salary : 7 Million and above
Responsibilities : IT Support :
- Work closely with business users / stakeholders and overseas IT team to provide IT support.
- Receive, review, triage, and assign all support tickets from our employees.
- Act as a single point of contact between the users and infrastructure / application team.
- In charge of installing and configuring computer hardware, software, systems, networks, printers, and scanners and help train employees on its use.
- Manage full cycle of end user account management including creation, administration, deletion and periodic review
User Engagement & Continuous improvement :
Systems Support :
Operation Technology / Power Plant / Site :
Network :
IT Security :
Other :
Senior IT Helpdesk Associate Tokyo Job Qualifications :
Technical / Professional Skills
Non-Technical / Soft Skills
Japanese skills : Fluent level Japanese (JLPT N1) and business level english.
Company Description
The Company is a leading pure renewable Independent Power Producer (IPP) in the Asia-Pacific region, with over 11 GW in operation, construction, and development.
Headquartered in Singapore, it manages the development, design, procurement, construction and maintenance of its solar, wind and battery energy storage systems in Australia, India, Indonesia, Japan, Philippines, South Korea, Taiwan and Thailand.
It is committed to engaging with local communities throughout the lifecycle of its portfolio projects, as well as incorporating internationally recognized Environmental, Social and Governance (ESG) standards into its strategy and business practices.
Create a job alert for this search
Tokyo • Tokyo, Tokyo, Japan
Related jobs
Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider.
We are the largest Integrated Event Technology Provider in South East Asia ...Show moreLast updated: 30+ days ago
Upliftは、グローバル人材のサーチを専門とするダイナミックなエージェンシーであり、EMEA、LATAM、USA、APAC地域をカバーしています。これまでに52か国での採用実績を誇り、スピードと最新技術を駆使して、さまざまな分野におけるエグゼクティブや中上級職のトップタレントを発掘しています。グローバルネットワーク、AI、先進的なリクルートツールを統合した革新的なアプローチを採用。さらに、...Show moreLast updated: 30+ days ago
A global investment banking group with a strong presence in Tokyo is looking for a Compliance Officer to join its Legal and Compliance Department.
Reporting directly to the Head of Legal and Complia...Show moreLast updated: 2 days ago
With offices in the US, Europe and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries.
Its mix of operational, medical, scientific and financial expertise allow...Show moreLast updated: 30+ days ago
Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative ...Show moreLast updated: 30+ days ago
Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future.
We have been developing innovative product ideas and we have a new produ...Show moreLast updated: 8 days ago
Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world.We are looking for a License Owner to open and operate the Stranger Soccer busines...Show moreLast updated: 30+ days ago
Company Overview : Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, ...Show moreLast updated: 30+ days ago
Context Travel is looking for great guides and experts located in Tokyo to lead tours for our global client base Context Travel offers cultural and historical walking tours led by deep subjec...Show moreLast updated: 30+ days ago
Account Project Manager (Tokyo)
GlobiboTokyo, Tokyo, JapanQuick Apply
Area Sales Manager (Tokyo)
Uplift People ConsultingTokyo, Tokyo, JPQuick Apply
Compliance Officer, Investment Bank - Tokyo
AP Group LtdTokyo, Tokyo, JapanQuick Apply
- New!
Marketing Manager, Swiss Dermatology Company, Tokyo
Stratpharma AGTokyo, Tokyo, Japan An ambitious forward thinking Dermatology company with their Headquarters in Switzerland have an exciting opportunity for a Tokyo based Pharmaceutical Marketing professional looking to take the nex...Show moreLast updated: 18 hours ago
Senior Full-Stack Engineer - Tokyo, Japan
CookpadTokyo, Tokyo, Japan Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future.
We have been developing innovative product ideas and we have a new produ...Show moreLast updated: 8 days ago
Sales Director
SupermicroTokyo, Tokyo, JP Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Show moreLast updated: 30+ days ago
Investment Senior Associate (Tokyo / Lyon)
ARCHIMEDTokyo, Tokyo, JPQuick Apply
IT Onsite Technician (Tokyo, IT Support, English)
D-ployTokyo, Tokyo, JPQuick Apply
Senior Full-Stack Engineer - Tokyo, Japan
Cookpad LtdTokyo, Tokyo, JPQuick Apply
Associate Director or Director, Business Relationship Management, Tokyo
Fitch RatingsTokyo, Tokyo, JP Fitch Ratings is currently seeking an Associate Director or Director Level Business Relationship Manager based out of our Tokyo office.
As one of the world’s top three credit ratings agencies, Fitch...Show moreLast updated: 12 days ago
License Owner, Tokyo
Stranger SoccerTokyo, Tokyo, JPQuick Apply
AP LAB Tokyo Welcome Staff
Audemars PiguetTokyo, Tokyo, Japan APラボ東京はオーデマピゲの世界初・唯一の体験型施設です。ゲームや体験を通じて、ウォッチメイキングの世界を学ぶことのできるエデュケーション（教育）とエンターテイメント（娯楽）をかけ合わせた”エデュテイメント”をコンセプトとしています。ウェルカムスタッフにはご来店頂いたお客様にゲームを通じてウォッチメイキングやオーデマピゲを楽しんで頂く役割を担います。時計づくりやオーデマピゲに関しては、しっか...Show moreLast updated: 16 days ago
Associate Director or Director, Business Relationship Management, Tokyo
Fitch SolutionsTokyo, Tokyo, JP Fitch Ratings is currently seeking an Associate Director or Director Level Business Relationship Manager based out of our Tokyo office.
As one of the world’s top three credit ratings agencies, Fitch...Show moreLast updated: 13 days ago
- New!
UCaaS Advisor (Tokyo Based)
ZoomTokyo 23 wards We are seeking a Japan UCaaS Advisor to define, design and drive Zoom’s UCaaS selling strategies in the Japan market.There is an emphasis on Zoom Phone.
You will be working with both existing and ne...Show moreLast updated: 20 hours ago
Japanese OPI / VRI Interpretation Vacancy (Tokyo)
Future GroupTokyo, Tokyo, Japan We are hiring Japanese< > English OPI / VRI Interpreters.If you are passionate about different languages and interpretation, we need you!.
We are looking for professional remote interpreters who ...Show moreLast updated: 30+ days ago
Territory Manager, Tokyo
Bose ProfessionalTokyo, Tokyo, JPQuick Apply
IT Technical Support Consultant (Helpdesk Support-Level1&2)
Turner & TownsendTokyo, Tokyo, JP Working in partnership with our clients, we deliver major projects and programmes with skill and precision, by focusing on outcomes and driving high performance.
Delivering innovative solutions and ...Show moreLast updated: 30+ days ago
Expert Tour Guide - Tokyo Opportunities
Context TravelToyko, Tokyo, JPQuick Apply