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Intern - Haneda

United AirlinesTokyo, Tokyo-To, Japan

4 days ago

Job description

Description

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities :

This internship program provides current university students with hands-on customer service experience. Interns will support airport operations at HND Airport in Japan and work alongside full-time staff in real-time customer-facing environments. The program aims to cultivate a deeper understanding of airport service operations and quality customer service.

Check-in counter operations

Kiosk Assist

Support Bag Drop Acceptance

Lobby Support

Announcement

Gate guidance and boarding support

Gate Support

Searching Customers

Connection Escort

Flight Disruption Handling

OSS Support

Announcement

Arrival support

Baggage Claim Area Support

Baggage Irregularity Handling (Delay and Damaged Bag)

Assistance for passengers with special needs

Travel Ready assistance, documentation, VISA, ESTA / ETA etc.

Handling inquiries, including in English

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications) :

Must be a university student

Communication skills

Ability to work under time constraints

Customer service mindset

Teamwork and adaptability

Must be legally authorized to work in Japan for any employer without sponsorship

Must have permanent residency in Japan

Must be fluent in English - intermediate or higher (written and spoken)

Must be fluent in Japanese (written and spoken)

Successful completion of the interview is required to meet the job qualification

Reliable, punctual attendance is an essential function of the position

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Intern • Tokyo, Tokyo-To, Japan

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