Digital Technology_Digital Product Analyst

What we are aiming for in Digital Transformation

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this role, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe. So be prepared, as our primary language to operate in is English, daily; however, having other languages, like Japanese is a plus, for local communications.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to :

Commerce Platform

Ticketing and Access Control systems

Web and Mobile application development

Gaming and new technologies innovations, that connect the guest at home and in park

Photo validation technologies

Ride Reservation platforms

Food and Beverage platforms

Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY

The Digital Product & Transformation team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Digital Product Analyst, the primary function of this role will be to support a team of Product Managers and Product Owners, defining and developing new capabilities for USJ Guests and Crew Members.

• Product Definition

Parter with Product Owners, Archnitects, UXUI design and business stakeholders to define detailed requirements and acceptance criteria for new digital products and features

Define and document product user stories to enable technical design, development, and testing

Facilitate product backlog grooming with the Digital & Technology delivery teams, to ensure clear understanding of product requirements

Participate in scrum team Agile ceremonies, including backlog prioritization, sprint planning, daily-stand ups, and retrospectives

Perform product acceptance testing throughout the development cycle, to ensure alignment with functional requirements.

Coordinate and facilitate User Acceptance Testing with business stakeholders across Marketing & Sales, Finance, and Operations

Document User Acceptance Testing test cases aligned to new product requirements and acceptance criteria

Gather business user feedback captured during UAT and partner with Product Owners and D&T Quality Engineers to assess and prioritize feedback into a backlog of defect fixes and / or product enhancements

Clearly communicate outcomes of UAT to business stakeholders, including USJ and UDX Leadership, to support decision making around release approvals.

Partner Business Transformation to ensure that product functionality aligns with Operational and Business processes

Represent the digital product team as a subject matter expert.

Support Product Owners in measuring the success of newly implemented products and features, to enable well-informed future product planning and communication of outcomes to business stakeholders

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities (KSAs) required (examples : knowledge of specific aspects of an industry, technical knowledge and / or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).

EXPERIENCE

LOCATION

Osaka, Japan

LIFE at Universal Studios Japan