Sr. Worldwide Specialist Sales, Amazon Connect - Japan, Amazon Connect (CXE), AWS

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung.

AWS is seeking an experienced Sales Specialist to help us establish AWS as the market leader for Amazon Connect - Amazon’s Contact Center as a Service (CCaaS). This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering great customer service. This service will offer a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. This exciting service is part of the growing SaaS offerings from AWS such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in areas such as telecommunications, VoIP, CRM / ERP applications, call / contact center and / or the integration of these complex solutions, be a self-starter, and be willing to operate both tactically and strategically. As key team member in this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of a service category that will have a significant impact on our customers’ business.

Key job responsibilities

Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS Senior Enterprise Sales Representatives, Solutions Architects, Partners and engagements at the CxO level within the largest AWS accounts. The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO / VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus.

Key job responsibilities

• Drive revenue and market share for AWS.
• Meet or exceed quarterly and annual revenue targets.
• Develop and execute against a sales plan.
• Maintain a robust sales pipeline.
• Work with partners and OEM’s to extend reach & drive adoption of AWS solutions.
• Manage contract negotiations along with the core sales organization.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

A day in the life

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers.