【人事】HR Service Delivery- Senior Director / 人事オペレーションマネージャー（管理職）

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JLL日本の人事オペレーション責任者として、1,500名の従業員をサポートする7名のチームをリードし、HR業務と給与計算サービスの効率的かつ効果的な提供を推進していただきます。継続的な改善と標準化された業務プロセスを通じて業務品質の向上を目指します。

APACビジネス目標に沿った人事ソリューションの企画・実施

HR業務プロセスの効率化および地域サービスコストの最適化

Workdayなど人事システムの効果的な活用と改善提案

JLLへの適用

HR変革プロジェクトの推進　など

HRシステムの実務経験

HR関連のプロセス・システム導入プロジェクトの経験

HRBPとの協働経験

HR業務改善における専門性

HR業務で最低10年の経験

English＊＊＊

As the Human Resources Operations Leader for JLL Japan, you will be responsible for driving the efficient and effective delivery of HR Operations and Payroll services, with a focus on achieving operational excellence through continuous improvement and standardized work practices. Your leadership and guidance will be critical to a team of 7 FTEs supporting a headcount of 1500 employees.

Key Accountabilities :

Deep understanding of Japan payroll processing

Deep understanding of Japan Labour Laws, Statutory Laws and Country Governance

Implement People solutions and Experience strategies that align with APAC business objectives, aiming to streamline HR processes, elevate employee experiences, and reduce regional service costs. Collaborate closely with other HR teams to understand business needs and adapt operations accordingly.

Manage comprehensive HR operations, spanning administration, payroll, and internal customer support, to ensure compliance, service satisfaction, and overall business value. Oversee vendor strategy in the region and work towards achieving predefined targets.

Lead and cultivate the professional development of the team, fostering a culture of operational excellence through effective organizational design, service delivery, customer centricity, employee engagement, and capability enhancement.

Contribute significantly to shaping and executing APAC People solutions and service delivery strategies.

Identify operational needs and oversee the setup and maintenance of HR and Payroll processes, systems, and support structures. Collaborate with HR product owners, technology teams, and Process Excellence to facilitate continuous improvement.

Benchmark JLL's operations against industry best practices to ensure they remain cutting-edge, while establishing yourself as a thought leader in the field of HR operations.

Champion HR change initiatives and transformational efforts that positively impact the broader business landscape.

Skills & Competencies :

Technical Skills :

Deep knowledge and proficiency of Japan Payroll and HR systems such as Workday and others relevant to the role.

Proven experience executing process and system projects and implementations.

Demonstrated capacity to collaborate closely with Senior HRBPs in a multifaceted HR capacity.

Extensive vendor management expertise.

Recognized thought leadership in the domain of HR operations.

Interpersonal Skills :

Strategic mindset with the ability to envision long-term goals.

Robust leadership qualities, including the capacity to motivate and inspire teams.

Adeptness in forging strategic partnerships and alliances.

Exceptional communication proficiency and stakeholder management abilities.

Fluent in English at a business level and native fluency in Japanese.

Documented success in managing and elevating the performance of Operations and Customer Service teams.

Sound decision-making capabilities, particularly in high pressured situations.

Results-driven approach coupled with strong cross-functional coordination skills.

Proficient in recommending and enacting appropriate courses of action based on established policies, procedures, and business norms.

A consistent track record exhibiting high ethical standards and personal integrity.

Ability to remain impartial and composed in tense or contentious environments.

Qualifications / Experience / Education :

Bachelor's degree in Human Resources Management or a closely related field.

A minimum of 10 years of hands-on experience in HR Operations, with a focus on payroll and systems management.

A proven history of successfully leading teams and individuals to achieve organizational objectives.

Location :

On-site –Tokyo, Japan

Job Tags :

Continuous Improvement, Human Resources Operations, Leadership, Operational Excellence

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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