Marketing Manager (Customer Experience & Localisation)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Marketing Manager (Customer Experience & Localisation)

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the tech industry.

As a Marketing Manager supporting our technology client and their e-commerce site operations in Japan, you will be instrumental in shaping customer experience and feature priorities through market analysis, consumer insights / satisfaction metrics analysis, and localisation program oversight. You will collaborate with regional & country teams, define project needs with internal stakeholders, and facilitate content launches throughout the entire project lifecycle. This encompasses establishing and maintaining research plans, pinpointing potential challenges, and conveying objectives to stakeholders and the team.

Role :

Market Analysis & Customer Insights :

• Conduct in-depth market research focusing on Japanese shoppers and e-commerce behaviours, specifically exploring consumer preferences, competitive strategies, and cultural nuances.
• Produce comprehensive market research deliverables, including actionable insights and data-backed recommendations.
• Perform competitive analysis to monitor and benchmark against key industry players concerning critical features.

Satisfaction Metrics Monitoring :

Localisation Program Management :

You :

Please note : due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and / or disclose such data in accordance with the Personal Data Protection Act 2012.