Renewals Manager, JapanRemote, Japan - Customer Success - UB Customer Success Renewal Team

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About the role

We are looking for a Partner Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Partner Success and sales teams to maintain and grow our account base. The Renewal Manager will proactively lead the management of a large portfolio enterprise client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.

About your Skills

Negotiation and Relationship Management : The ability to negotiate complex deals while maintaining strong relationships with large enterprise clients is crucial. This includes directly negotiating terms with client procurement teams and ensuring client satisfaction.

Collaboration and Teamwork : Strong collaboration skills are needed to work effectively with Customer Success Managers, Account Executives, and other teams like Finance and Legal. The role requires strategizing with these teams to ensure successful renewals and upsells.

Time Management and Attention to Detail : The ability to manage time effectively and pay close attention to detail is essential, especially when handling a portfolio of 70+ large enterprise client renewals and preparing accurate proposals and contracts.

Adaptability and Process Improvement : The role requires the ability to adapt quickly in a fast-paced, start-up environment, with an interest in building sustainable processes. This skill is important for ensuring the renewal process is efficient and scalable.

What you'll be doing :

Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections

Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription

Strategize with the Partner Success Managers and Account Executives on different renewal scenarios for each client and directly negotiate all terms with client procurement teams

Prepare proposals, including renewal rate calculations, and contract preparation

Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

Respond to questions from Partner Success Managers, Account Executives and UB leadership on any aspect of the renewal

What you’ll have :

Fluent business level Japanese and English

3-4 years of B2B SaaS renewals experience working with large, enterprise-level accounts

Ability to negotiate terms for complex deals while maintaining great client relationships

Superior time management skills; excellent attention to detail

Solid experience managing clients with

Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

LI-TP1

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!