L2 IT Service Delivery Manager

L2 IT Service Delivery Manager

We are looking for an experienced L2 IT Service Delivery Manager for our client in the insurance industry.

You will lead a team that maintains and supports essential IT systems. Your main tasks include managing incidents, monitoring systems, and ensuring smooth operations. You will also work closely with internal teams, vendors, and partners to deliver top-notch IT services.

Key Responsibilities

• Oversee daily operations of the L2 IT support team.
• Ensure quick resolution of IT issues.
• Monitor systems to keep them running well.
• Manage software updates and releases.
• Work with vendors and partners to improve services.
• Support IT service continuity and help with disaster recovery plans.
• Provide technical support to users.
• Keep detailed documentation and follow IT policies.
• Develop team skills and manage performance effectively.

Required Qualifications

L2 ITサービスデリバリーマネージャー

L2 ITサービスデリバリーマネージャーを探しています。

ITシステムを維持しサポートするチームを率います。主な業務には、インシデント管理、システムの監視、円滑な運用の確保が含まれます。また、社内チーム、ベンダー、およびパートナーと密接に連携して、一流のITサービスを提供します。