Manager, Customer Success

Manager, Customer Success

Tokyo, Japan

Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA’s). Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. We were recently named in Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do :

Manage, lead, mentor and train a team of Customer Success Associates

Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention

Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates

Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption

Act as an internal advocate for our customers putting their best interests first

Who You Are :

• Confident in managing a high performing team of revenue focused Customer Success Associates / Managers
• Customer-first mindset and approach to all interactions both internal and external
• Able to complete and influence full cycle sales process
• Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
• Preferably knowledgeable about the B2B tech space or with subscription based software

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth :

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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