仕事内容
Job Description:
You will be responsible for helpdesk operations, providing prompt and accurate responses to customer inquiries, issues, and requests. Support will be delivered through scheduled on-site visits or full-time on-site assignments depending on the project.
Key Responsibilities:
•Handle customer inquiries and incidents via phone, email, or in person
• Register, investigate, and resolve incidents following defined procedures
• Provide clear and timely responses to users
• Prepare reports and documentation to support service quality improvements
• Create and revise operational manuals and service documentation
• Attend regular meetings with customers to provide progress updates and maintain effective communication 企業について
(社風など) PTSジャパンはプロジェクトマネジメント・コンサルティング企業です。
1997年に設立以来、成長中の企業です。
元々はイギリス外資系企業でしたが、3年前に独立し新規事業も展開しています。
社員の35%が外国籍となっており、日本人社員のほとんどがバイリンガルです。
勤務時間 9:00-18:00
応募条件 • Experience working in IT helpdesk environment
• Proven customer service skills in an IT support setting
• IT Passport certification or equivalent knowledge (basic understanding of Windows OS and phone etiquette)
• Hands-on experience in IT support, operations, maintenance, or system implementation
• Strong interpersonal and communication skills to engage with both customers and internal teams
• Team-oriented mindset with the ability to collaborate effectively
• Problem-solving skills with a calm and logical approach
• Business-level English proficiency (spoken and written)
• Business-Level Japanese (N1) proficiency (spoken and written)
英語能力 日本語能力 年収 給与に関する説明 社保完備
交通費全給
教育研修
休日:土、日、祝日 有給休暇 (クライアント規定による)
契約社員[社員登用あり] 休日 完全週休2日制(土・日・祝祭日)
冬期休暇
有給休暇
慶弔休暇
育児休暇 契約期間 長期 契約社員
社員登用有