Technical Account Manager / Customer Success

Job Type : Fulltime Employee

Industry : Audience measurement, DMP, Analytics, Ad Tech, Media, Data

Company size : 20-50

Company type : Startup from London, UK with offices in Tokyo and Bangalore

Language : Japanese, proficient English

Location : Tokyo (Hybrid)

Company Description

Streamhub is a total video analytics platform designed for the video industry, providing full funnel measurement from audience reach to outcomes across platforms. With a focus on modular solutions for media companies, agencies, and JICs, Streamhub is used for campaign planning and post-campaign evaluation, as well as editorial strategies and audience targeting. Backed by industry experts and pioneers, Streamhub aims to be the leader in video analytics for global media companies.

Our purpose is to understand how video impacts our everyday life and how this information can be used to deliver a better user experience for the media & advertising industry. How we get there is also important for us, and we want to continually evolve our product so it becomes the most user-friendly and actionable data platform for the video business.

Working at Streamhub will bring unparalleled access to cutting-edge challenges in the complex adtech / media industry, working within an international and rewarding entrepreneurial culture. We are at an exciting growth phase, making a number of key hires who will form the founding blocks of our team in Japan!

The Role

This is a bilingual mid-level position that blends TAM (technical account manager) and PM (Product Management) responsibilities to act as the bridge between our customers and engineering. We are looking for someone with a proven track record in the audience measurement, media / ad tech space who can comfortably manage customer requirements with media customers in Japan / Asia. Knowledge of analytics, dataset integrations, or enterprise SaaS operations will be required with strong communication skills to manage customers projects and expectations. The position is suited for those with experienced backgrounds in startups or fast growing SMEs as account managers, product managers or sales / integration engineers eager to work directly with the customer in the area of analytics and data management.

You will be responsible for part of the customer-focused product roadmap and enforcing high quality standards of our deliverables. You will need to build a working knowledge of the technologies and mechanism of our products; build good relationships with customers to understand their needs; manage sprint Backlog as a Product Owner and provide the support each account needs. You will be expected to develop ideas for product features and implement operational solutions to solve ongoing business problems.

We are seeking fully bilingual candidates only who are able to work proficiently in startup environments and understand the Japanese and Product-oriented B2B dynamics.

What you'll be doing :

• Responsible for managing the ongoing product requirements from our new and existing accounts by clarifying, documenting and prioritising (this is a mix of project and product management)
• Research and understand the essence of the customer's business problem to discuss internally and develop a product-focused solution
• Propose new product features and business structures that will support sales values with key accounts
• Manage and participate in agile release cycles working with internal and customer side teams, overseeing final test checks and organise customer UAT when necessary
• Support new sales opportunities as the Product expert through demos and participation at meetings, supporting bid responses, product and solution briefings
• Provide proactive support and communications with customers
• Drive the onboarding of new customers and projects
• Research competitors
• Support tech partnerships channels for co-marketing and co-development opportunities

Who you are (Qualifications / Experience) :

Package :

This position is located in any WeWork office in central Tokyo and / or our Tokyo Shinagawa office located 5 minutes walking distance from JR Osaki station.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.