Senior Operations Manager (Tokyo)

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role Overview

As a Senior Operations Manager, you will lead the strategic and day-to-day operations of multiple projects, ensuring high performance across key areas such as stakeholder satisfaction, staffing efficiency, team development, and operational excellence. You will serve as the primary point of contact for client communication and will be responsible for driving continuous improvement initiatives that directly impact client and employee satisfaction. This is a high-impact leadership role ideal for an experienced operations professional who thrives in a fast-paced, performance-driven environment.

What are we looking for? Our Senior Operations Manager has a knack for the following skills :

Leadership

• Lead, coach, and mentor a team of Operations Managers to foster a high-performing, motivated, and engaged workforce.
• Establish clear performance expectations and development plans for team members; provide ongoing support for professional growth.
• Promote a culture of continuous improvement and accountability.
• Ensure compliance with company policies, procedures, and quality standards across all projects.

Analytics

Communication

Business

Requirements

Benefits

If you're a strategic thinker with a passion for team leadership, client success, and operational excellence, we’d love to hear from you. Join us in shaping world-class player support experiences!

Phases of the recruitment journey :

Please be mindful that this role may take extra calls with other team members, depending on seniority, specificity and location for due diligence.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

Privacy Agreement :

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https : / / www.keywordsstudios.com / en / applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（ https : / / www.keywordsstudios.com / en / applicant-privacy-notice）をご確認ください。

通过在此申请中提供你的信息，即表示你了解我们将根据《申请人隐私声明》收集和处理你的信息。如需了解更多信息，请参阅我们的《申请人隐私声明》，网址为： https : / / www.keywordsstudios.com / en / applicant-privacy-notice。