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B2B Account manager

B2B Account manager

SnaphuntTokyo, Japan
30+日前
職務内容の詳細

The Offer

  • Leadership Role
  • Flexible working options
  • Opportunity to make a positive impact

The Job

  • Commercial accountability for a specified number of top, mid tier customer accounts in Japan.
  • Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the organisation.
  • Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
  • Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
  • Strong collaboration and matrix / dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource.
  • Develop the correct account management ‘playbook’- ensuring rigorous account management practices.
  • Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e. conversion levels, return-on-trip, margin, etc and develop an account process that supports and reflects this.
  • Ensure Travelport support resources are optimised to deliver the best customer experience.
  • Build senior relationships throughout the customers organisation and play a strategic role in growing their businesses.
  • Builds and nurtures business relationships with key decision makers.
  • Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
  • Maintains good relationships with all key individuals within a specified number of accounts and / or within a geographically defined territory
  • Responsible for mapping customer requirements to Travelport’s products and services to grow the business.
  • Develops strategies and orchestrates company resources to maximise sales volume and profit goals within assigned account / territory and accordingly builds and maintains an appropriate sales plan.
  • Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
  • Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
  • Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

    • The Profile

  • Educated to degree or equivalent.
  • Experience in a business-to-business environment within the travel industry of Japan.
  • Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the unique market environment of Japan.
  • Excellent account / relationship management to create opportunities for business enhance within an account.
  • Strong self-management skills for pipeline managements, updating sales database and reporting's.
  • Proven sales leader - capable of negotiating mid-scale deals & interfacing at the most senior level within a customer.
  • Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally involving business English skills and translation to / from English & Japanese. Possessing high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
  • Will have a strong commercial understanding of the Travelport business model, core drivers & technology requirements.
  • Will have a strong knowledge of the travel industry landscape of Japan including competitors and key players in the market
  • Will have a strong functional / technical knowledge of Travelport platform.
  • Will have a strong understanding of the Japan travel industry including, but not limited to; Consolidators, TMCs and OTAs
  • Will have a high degree of numeracy and financial acumen.
  • Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
  • Ability to assess / analyze situations, grasping complexities and identifying issues, applying sound judgement.
  • Japanese native level, English business level – preferred TOEIC above 700

    • The Employer

    Our client is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion.

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    Account Manager • Tokyo, Japan

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