Account Director

How you will help:

Executive Relationships Management:

• Clearly establish relationships with Executive Directors, Directors and Managers within our clients. The customer should identify you as a trusted partner who solves complex business problems.
  
  

Middle Mgt and Working Level - Relationship Management:

• Individual must be comfortable presenting to all levels of management and critical stakeholders within the client.
• The individual must have an understanding of the details of our business, so they can easily communicate pertinent information to each level of the organization.
• This must be evident through established relationship and Senior Managers throughout the client.

Revenue Growth:

• Identify new opportunities for growth. Opportunities will drive further product penetration across technology/transaction management solutions, Consulting and BPO services.
• Demonstrate consistent revenue growth and product penetration within a client.
• Develop complete statements of work that include but are not limited to the following components: Solution design, pricing, SLA’s and remedies.
• Manage the end to end SOW development and approval process to completion with existing clients.

Financial Forecasting and Management:

• Consistently forecast client revenue on time and accurately.
• Present, review and gain approval for Synchronoss invoices with the client.
• Demonstrate a deep understanding of the cost drivers that impact client profitability. Deliver profitable solutions that meet Synchronoss objectives. Create financial models that project P/L for client and individual programs.
• Have a deep understanding of the resource requirements across all product offerings (Consulting/Operations/R&D) required to meet the customer expectations. Have a thorough understanding of the client’s budget constraints or targets.

Who we have in mind:

Strong Leadership Skills:

• Ability to focus resources to discover, meet, and exceed the client’s needs, while achieving Company business objectives
• Ability to think creatively
• Ability to identify, nurture and grow a cohesive, dynamic and highly performing team environment
• Ability to articulate plans and the interrelationship between specific tasks as related to meeting program, client and company objectives

Strategic and Financial Planning Capabilities

• Ability to budget programs and manage financial aspects of the client relationship
• Comprehensive understanding of the clients’ industry including marketplace trends
• Ability to serve as the client advocate and provide data driven counsel to clients in conjunction with aligning business needs/changes/performance to the stated goals

Inter Personal, Relationship and Communication Skills

• Ability to build and maintain professional business relationships
• An effective communicator who can understand and balance needs / asks of customer with company’s strategies and priorities in discussions and strive towards a win / win position
• The ability to be a bridge of connectivity between Japan local teams and other Global teams
• Skill at developing and delivering presentations to clients and prospective clients
• Strong oral, editing, and written skills in Japanese and English

It would be great if you had:

• BA or BS degree or equal experience required; graduate degree in business or specialist area preferred
• A minimum of 10 years experience working for a software, consulting or communications firm managing large scale e-Commerce or Operations oriented initiatives
• Extensive professional experience managing significant client relationships
• Widely seasoned technical specialist in field
• Comprehensive understanding of the techniques of a professional services/consultancy firm
• Experience in Telecommunications a plus (especially with Softbank)