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CX Product Manager
Specialized Group東京都16 days ago
Job descriptionManage day-to-day interactions with solution vendors, ensuring high development and support standards Provide subject matter expertise on digital product capabilities and trends Oversee issue tracking and prioritization across mobile / web platforms related to customer interaction Contribute to architectural and design reviews, ensuring alignment with business and tech expectations Translate complex requirements into clear deliverables for internal teams and external partners Lead coordination efforts during solution testing, integration, and rollout phases Bachelor's degree in a technology-related field Minimum of 3 years' experience in digital product management, or 2 years in a lead role for mobile development projects Strong grasp of agile practices and iterative development Proven ability to synthesize data insights into business-aligned strategies Familiarity with cross-platform technology environments and system integration Working knowledge of mobile systems and architectures (iOS / Android) Effective communicator with experience bridging technical and non-technical stakeholders Strong organizational skills with a focus on execution, issue resolution, and stakeholder alignment Comfortable working in bilingual environments (Japanese and English at business level) Adaptable and resilient in managing priorities across multiple concurrent initiatives
Product Manager - Digital Customer Solutions, Global Retail Company, Shinjuku (Hybrid)
Overview :
A multinational retail organization is seeking a Product Manager to oversee digital customer engagement tools such as online ordering, campaign management, and loyalty platforms. This role focuses on delivering a seamless digital experience across channels, improving store-level digital integration, and driving collaboration between internal teams and external vendors.
The ideal candidate will act as a bridge between business and technology, taking ownership of product lifecycle activities-from requirements gathering to deployment-while promoting efficiency, usability, and continuous improvement in the digital product space.
Key Responsibilities
Digital Strategy & Optimization
- Assess current digital tools and workflows to identify support bottlenecks and reduce friction points
- Discover and evaluate new digital capabilities that can enhance operational and customer value
- Work closely with internal business stakeholders to align technical features with strategic objectives
- Shape mid-to-long-term product direction with clear roadmaps and measurable goals
- Drive continuous delivery improvements and efficiency gains across development cycles
Product Delivery & Stakeholder Engagement
Candidate Profile
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Product Manager • 東京都
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