Senior Experience (CX) Strategist

Senior Experience (CX) Strategist

Strategists at AKQA make our clients’ business their business. Driven by an innate curiosity and a passion for problem solving and learning, they harness their cutting-edge knowledge of brands, technology, culture and societal trends to provide unique outlooks and solutions for our clients.

Senior Experience (CX) Strategists at AKQA work with multi-disciplinary teams of product managers, UX designers, and technologists to drive projects related to CX, strategy formulation, digital product concept development and prototyping. You will create high quality deliverables by applying customer-centric strategic thinking to clients’ projects.

You will work closely with Strategy Directors to explore insights at the core of the customer experience, define the desired customer experience, and lead the formulation of various strategies for its realisation. You will apply customer-centric thinking and methods, guiding the project to success from both business and customer perspectives. Additionally, you may create business cases to explain commercial, social, and environmental future outcomes in collaboration with clients.

At AKQA in Tokyo, you can work in an innovative and inclusive culture surrounded by some of the most talented people in their fields. You’ll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development.

ROLE REQUIREMENTS

• Champion customer-centric principles and processes, ensuring outcomes meet both business and customer goals.
• Develop the account CX strategy assets and produce key deliverables to the highest quality, while developing the craft of CX strategy and mentoring junior and mid-weight CX practitioners.
• Demonstrate expert knowledge of all aspects of the customer-centric approach, and the ability to apply this knowledge flexibly across a variety of project types.
• Successfully guide projects by representing both business and user perspectives from a customer-centric lens.
• Collaborate with teams from different disciplines to develop integrated solutions.
• Develop and provide innovative strategies that meet client objectives.
• Create high quality, commercially viable and attractive proposals and presentations that effectively respond to client needs.
• Manage multiple projects simultaneously and ensure timely delivery of high-quality results.
• Build and maintain quality relationships and engagement with key clients.
• Contribute to a team culture that embraces diversity and inclusivity, promotes work-life balance, fulfillment, and job satisfaction.
• Ensure that AKQA can continue to provide cutting-edge solutions by being well-versed in industry trends and best practices.

QUALIFICATIONS & CHARACTERISTICS

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We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.