Client Technical Lead (Cloud) - Tokyo Japan

Client Technical Lead (Career Level) (日本語必須）

Role Description

What We Do :

At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

What You’ll Do :

As a Client Technical Lead in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that includes :

• Assisting the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.
• The Client Technical Lead for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments.
• You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.
• You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations.
• You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria.
• Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents or any issues reported.
• You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
• You will collaborate with the teams in technical effort estimation phase of the project delivery, and contribute to improve quality, efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

Key responsibilities

To take responsibility for :

Reporting to

Expected Experience and Background

This role is based in Japan and the candidate is required to have proficiency in the Japanese language to converse with our Japanese-speaking clients, fostering strong rapport and relationship, and;

Travel

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.