Operation Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

Responsibilities

You will be part of a growing team providing Facility Management and Office Services. You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL”s career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

Role & Responsibilities

Working closely with, and reporting to, the Country Lead, the role involves :

• Establish and foster strong relationship with key stakeholders in the area
• Act as the Client’s single point of contact in the region for strategy, implementation and escalation for capital works, blending client’s specific requirements with local business needs.
• Spearhead Client’s process for business approval in the region, review before formal submission into Client’s systems.
• Where JLL are the Operation Manager, identify, develop, and gather key resources to lead the Facility Management.
• Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.
• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.
• Guide IFM team and ensure they deliver the operation, on time and in budget with the required standards for site operation and data quality.Ensure that the report accurately on the status of the operation.
• Act as a point of escalation, liaising with Lead Facility Manager and JLL Country leads to resolve matters in relation to project stress
• Promote continuous quality monitoring and drive improvement on operation and documentation. Ensure best practices are being followed and hold Site Managers accountable for driving quality control at all stages of the operation.
• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy
• Optimizes processes that improve business efficiency and delivery.
• Identifies and implements process improvement opportunities within team and / or functional team.
• Manages the meetings effectively and drives detailed discussions.
• Higher levels require ability to put the right people in the room, communicate across an increasingly diverse team / areas and achieve high-level alignment with internal and external stakeholders.
• Establish good relationship　with　key　business　stakeholders　at　site　and　understand　their　expectation for site management.
• Manage multiple teams. Attracts the right talent, continuously raising the hiring bar. Owns feedback and action for people engagement.
• Sets and cascades goals for the team and conducts periodic people performance review during 1 : 1.
• Establishes expectations on leadership behaviour from the team. Effectively coaches direct reports to develop the talent.
• Oversee and direct construction for assigned projects from conception to completion and assist in the management of the design process on Project.
• Collaborate with other JLL team (D&C, PDS and Engineering), Japan Amazon GCP (Procurement) and professionals such as architects, designer and estimator before construction commence.
• Monitor and manage the contractual obligations of vendors and landlords.
• Collaborate with Transaction team to manage the real estate transactions including acquisition of leasehold in buildings. Develop the strategic portfolio planning collaborating with OP team.
• Proactively work to resolve deficiencies in project delivery and escalate accordingly to the Country Lead.

CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA

Experience

The person we need will be :

Core Competencies

Location :

On-site –Tokyo, Japan

Job Tags : GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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