Sr. Manager, Channel Partnerships

Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Summary

Our team is growing! We’re looking for an experienced Channel Manager to join a small team to nurture and grow our strategic partnerships in Japan. You are client-focused, data-driven, and excited to establish and maintain long-term relationships with a diverse portfolio of customers.

What you’ll be doing

• Establish, own, and cultivate strong relationships with a portfolio of channel partner accounts that focus on our Strategic Partner Company.
• Act as a strategic business partner and primary point of contact, focusing on long-term mutually beneficial partnerships.
• Negotiate SaaS business terms, renewals, and business expansion opportunities.
• Collaborate cross-functionally to proactively identify and address Channel Partner issues and concerns, aiming for positive business outcomes.
• Advocate internally for resources and product enhancements on behalf of Channel Partners to optimize their Firework experience.
• Plan and conduct marketing events with channel partners to accelerate Firework's market awareness.

We’ll be excited if you have

As a hybrid office-centric company, we are looking for candidates in the Tokyo area.