Securities Services - Client Service Account Manager - Associate

Elevate your career with us as a Client Service Account Manager in Securities Services. You will have the opportunity to build lasting client relationships and drive impactful service delivery. Join a team that values growth, collaboration, and innovation.

As a Client Service Account Manager Associate within the Securities Services team, you will have responsibility for a book of Offshore Fund clients and you will have ultimate ownership for your clients’ satisfaction with JPMorgan’s products and services.

Client Service Account Manager team will foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues and through proactive client management, cultivate long term partnership with clients. This team will also foster relationships with Sales, Product, Operations, and other groups locally, regionally, and globally in service delivery to the client. This team work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the service delivery to the client.

Job responsibilities :

• Develop a partnership approach with clients and their vendors and administrators to understand their operating and strategic business model to foster long term relationships
• Take full accountability for service delivery and client satisfaction. Building relationships to understand client requirements and expectations and coordinating service delivery across all products and services
• Act as key contact and escalation point for service delivery issues for internal teams and client
• Drive resolution and management of client queries, delivery issues and tracking of progress; leveraging internal teams as appropriate
• Manage change process and projects, whether client requested, or JPMorgan driven, including automation / standardization efforts
• Lead in person meetings with clients to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with JPMorgan
• Maintain client profiles and conduct periodic relationship reviews
• Monitor and manage billing accuracy monthly and annually
• Coordinate client training for proprietary technology

Required qualifications, capabilities, and skills :