Customer Experience Manager
QVCChiba, Chiba, JPR72415-EN
Customer Experience Manager
JP, Chiba, Chiba
- Job ID : R72415-EN
- Posted : December 13, 2023
- Regular
- FullTime
- QVC–
- Customer Service & Experience–
JP86097
Customer Experience Manager
Director／VPおよびQIの方針をもとに、戦略的な視点で計画／試作を立案し、担当する複数のエリアにおいて定められた目標を達成する。QIを含む他部門と連携し、会社が定めるイニシアティブにおいて、CS&Eが貢献するべき施策を検討し、顧客の期待を超えるサービスの提供に努める。
Qualityを定義し、Training Teamは、CXとQuality Teamが定義した品質を実現するべく、Execution planを立案および実装する。変革を恐れず課員を牽引するリーダーシップを発揮する。
40% 目標値 / KPIの達成のための数値管理
20% QI ／JPN CSE戦略へのインパク
20% リーダーシップの実行
10% 課内の問題の把握と改善策の実行
10% 健全な環境の実現／法令順守
5回程度）
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Curated Experiences. Infinite Possibilities.
Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
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2024 QVC, Inc. & HSN, Inc.
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