Senior Production Manager

Organization Overview

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

Job Summary

The Senior Production Manager will be responsible for developing and implementing Globalize Localization growth strategy operational delivery, leveraging the full suite of KWS project management tools. They will report to the Portfolio Director and be responsible for a book of business encompassing either one or multiple strategic accounts, working closely with the different Production Management peers and other support functions to implement and deliver the plans for their account(s).

Responsibilities

• Partner with Portfolio Directors & Senior Production Manager peers & Globalize Key Account Director to develop strategy & plans to increase / maintain profitability and operational footprint
• Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and / or profitability
• Together with Portfolio Directors and Senior Workflow Optimization Manager, develop and implement long-term localization strategies aligned with the company's global goals
• Participate in high-level decision-making processes and provide insights on how localization can support business expansion and market penetration
• Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills ▪ Managing strategic and more complex clients and budgets, including forecasting and financial planning for localization initiatives
• Making higher-level financial decisions to allocate resources effectively across multiple projects and regions
• Leading initiatives to continuously improve the quality and effectiveness of localization efforts
• Handling complex issues and crises that arise during localization projects, including major quality problems, vendor failures, and unexpected market changes
• Serve as the primary point of contact for the assigned accounts, escalating to the Portfolio Director as needed
• Perform workflow design and onboarding for Localization services and technology implementations.
• Oversee production of Localization projects to ensure that timelines are met
• Ensure a standard of consistency, accuracy, and excellence across all localized deliverables
• Help team members navigate project ambiguities and problem solve
• Coach and mentor team members, drive a continuous growth mindset
• Plan, in cooperation with HR, growth paths for their team members and provides them with feedback and regular performance assessments
• Create and share production reports
• Cooperate with Solutions Team & Globalize Account Director to quote for key projects and efforts
• Cooperate with Finance and other support structures to share production data and forecasts
• Perform other special projects or duties when required
• Drive the adoption of new localization technologies and tools to enhance efficiency and quality
• Lead efforts to achieve Project Manager standardization across the different locations
• Right size the team according to the account and business requirements
• Ensure that all client documentation is fully up to date and easily accessible
• Implement and maintain KPI reporting across their work, both client facing as well as internal
• Attend QBR, MBR, any account meetings as needed

Requirements

Benefits