Vendor Operations Manager - Sales & Customer Service

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work.

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you!

Our Team

We are a team that provides customer service to individual and business customers. We don’t support customers to solve the issue, we are here to help customers to be more successful unlocking Adobe membership value. Closing a sale is just the beginning. To truly succeed, our customers need to derive maximum value from our products and stay with us for life.

Collaborating with business partners, we facilitate the sales process and expedite the setup of customers with our solutions. We apply our expertise and interpersonal abilities to achieve significant wins for both our customers and Adobe.

The Opportunity

The Adobe Integrated Customer Experience team is seeking a passionate and dedicated individual to join our Japan and APAC teams. The Operations Manager - Sales & Customer Service oversees third-party partner vendor team who provide customer support for Individual and Business customers. This role is a highly critical position; it supports partner growth as a trusted business partner and significantly impacts Adobe's overall business.

Job Responsibilities

Partnership and Operations Management :

• Lead the operations as a business leader with a strong focus on driving revenue growth and contributing to Adobe's success.
• Strategically manage service delivery partners to ensure high performance that supports both customer satisfaction and revenue growth.
• Act as the primary conduit of information and communication between Adobe and service delivery partners.
• Conduct regular site visits, meetings, and presentations with service delivery partners to review operations and performance metrics.
• Ensure partners are aligned with Adobe’s strategy and are accountable for performance metrics outlined in the contract.

Efficiency, Quality, and Engagement Improvement :

Data and Reporting :

Global Collaboration :

What You Need to Succeed

Preferred Experience

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive  Creativity for All together.