Account Manager

About the Role

You will partner with your accounts, calling on key stakeholders to measure and improve the client satisfaction of our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products.

Responsibilities

• Achieving overall revenue targets for a portfolio of scientific journals and other digital solutions to Research facilities and libraries
• Understanding client needs in a consultative approach. Translating into realistic propositions and packages in support of the company sales strategy.
• Formulating focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies. Devising and implementing account strategies to address differentiated needs at all levels of accounts.
• Conducting annual account planning and execution (jointly with Account Manager where required). Ensure Salesforce is always up to date.
• Gathering, monitoring and evaluating competitor information and providing market feedback to the business to enhance product development and Go-To-Market strategy. Including Providing market feedback to enhance product development for a more customer-focused product.
• Participating in trade shows and conferences, with agreed outcomes.

Requirements

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career.