Partner Experience Manager, APAC DSP Partner Experience Team

At Amazon our mission is to be the most customer-centric company on earth, and provide our customers with the best experience possible. To achieve this, our goal is to deliver each package, no matter how large or small, to our customers when and where they need them, as quickly, accurately and cost-effectively as possible, and through a choice of innovative delivery options. Our network of Delivery Service Providers and their Delivery Associates is growing rapidly, and to support this growth we are seeking a Partner Experience Manager to join the APAC DSP Partner Experience Team.

In this high-impact and complex program management role, you will collaborate with different stakeholder teams to define and develop new initiatives, products and features in order to continuously improve partner experience throughout the partner lifecycle. You will act as gatekeeper of the partner experience, which will include diving deep to uncover root causes of pain points, finding long-term solutions to address them and developing strategies to manage and analyze interactions. We’re seeking people who enjoy ambiguity and designing two-way door experiments to validate partner experience initiatives, and who have demonstrated the ability to analyze and solve complex problems and mange competing priorities simultaneously. The ideal candidate is a strategic thinker, someone who is detail-oriented and well organized, and is able to make effective high judgment calls. You will also need to be an effective cross-team collaborator, with the ability to work closely with multiple stakeholders.

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